Privacy Policy

1. Who We Are

Joe The Guy LLC is a home remodeling, repair, and dumpster rental company serving Spartanburg, Greenville, and the surrounding Upstate South Carolina communities. This Privacy Policy applies to our website and any forms, quote requests, or communications related to our services.

2. Information We Collect

We collect information that you voluntarily provide to us when you interact with our website or contact us about our services. This may include:

• Contact Information: Name, email address, phone number, and mailing address.
• Service Details: Information about your project or service request, such as property address, type of work needed, dumpster size, delivery and pickup dates, and special instructions.
• Payment Information: If applicable, limited billing details processed through our payment providers. We do not store full credit card numbers on our servers.
• Technical Data: Basic technical information such as IP address, browser type, pages viewed, and the date and time of your visit. This may be collected via cookies or similar technologies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide quotes for remodeling or dumpster rentals.
• To schedule, deliver, and pick up dumpsters and to perform home remodeling or repair services.
• To send important updates related to your project, appointment reminders, or schedule changes.
• To process payments and manage invoices or receipts.
• To improve our website, services, and customer experience.
• To comply with legal obligations, resolve disputes, and enforce our agreements.

4. Legal Basis for Processing (If Applicable)

Depending on your location, our legal basis for collecting and using your personal information may include your consent, the performance of a contract, compliance with legal obligations, and our legitimate interest in operating and improving our business and services.

5. Cookies and Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors use our site. You can typically set your browser to refuse cookies or to alert you when cookies are being sent. If you disable cookies, some parts of our website may not function properly.

6. How We Share Your Information

We do not sell or rent your personal information. We may share your information in the following ways:

• Service Providers: With trusted third-party vendors who help us operate our business (for example: payment processors, email providers, scheduling tools, or hauling partners), only to the extent necessary for them to perform services on our behalf.
• Legal Requirements: When we believe disclosure is required by law or necessary to protect our rights, property, or safety, or that of our customers or others.
• Business Transfers: In connection with a merger, sale, or transfer of all or part of our business, your information may be transferred as part of that transaction.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law (for example, for tax, accounting, or legal purposes).

9. Your Choices and Rights

Depending on your location, you may have certain rights regarding your personal information, such as:

• Accessing the personal information we hold about you.
• Requesting corrections to inaccurate or incomplete information.
• Requesting that we delete certain information, subject to legal requirements.
• Objecting to or restricting certain types of data processing.
• Withdrawing consent where processing is based on your consent.

To exercise any of these rights, please contact us using the information in the “Contact Us” section below.

10. Children's Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove the information.

11. Third-Party Websites

Our website may contain links to third-party websites or services that are not operated by Joe The Guy LLC. We are not responsible for the content or privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a revised "Last updated" date. Your continued use of our website or services after any changes indicates your acceptance of the updated policy.